Important information for members

WE ARE CONTINUING TO PROVIDE ACCOUNT SERVICES TO ALL OF OUR MEMBERS

TO COMPLY WITH GOVERNMENT GUIDELINES, WE HAVE HAD TO CLOSE OUR OFFICE TO THE PUBLIC. HOWEVER, WE CONTINUE TO WORK BEHIND THE SCENES TO PROCESS ALL REGULAR DAILY, WEEKLY AND MONTHLY TRANSACTIONS AND TO RESPOND TO MEMBERS’ REQUESTS RECEIVED BY EMAIL, POST AND TELEPHONE. PLEASE ENSURE WE HAVE YOUR CORRECT CONTACT DETAILS, IN CASE WE NEED TO GET IN TOUCH WITH YOU.

OUR COUNTER SERVICE WILL REMAIN CLOSED FOR THE FORSEEABLE FUTURE. WE DO NOT HAVE A DATE FOR RE-OPENING.

AS OUR COUNTER SERVICE FOR CASH WITHDRAWALS IS CLOSED, WE HAVE COME TO AN AGREEMENT WITH JERSEY POST TO PROVIDE AN ALTERNATIVE SERVICE. THIS MEANS WE WILL GIVE YOU A CHEQUE WHICH THEY WILL THEN CASH FOR YOU AT THE BROAD STREET POST OFFICE ONLY.

IF YOU WISH TO MAKE USE OF THIS ARRANGEMENT TO GET CASH YOU WILL STILL NEED TO GIVE US 7 DAYS’ NOTICE (AS PER USUAL).  WE ALSO NEED YOU TO PROVIDE A SIGNED AND WRITTEN INSTRUCTION WHICH CAN SENT TO US EITHER BY EMAIL OR POST OR BY DROPPING IT THROUGH OUR OFFICE LETTERBOX.

ONCE WE RECEIVE YOUR REQUEST, WE WILL ARRANGE TO POST YOU A CHEQUE FOR THE AMOUNT YOU’VE ORDERED.  PLEASE NOTE THAT WE WILL ONLY SEND A CHEQUE IF YOU HAVE AVAILABLE FUNDS IN YOUR ACCOUNT. THAT MEANS THAT YOUR CHEQUE WILL NOT BE ISSUED UNTIL EITHER YOUR BENEFITS OR SALARY ARE RECEIVED. KINDLY ENSURE WE HAVE YOUR CORRECT POSTAL ADDRESS.

THE CHEQUE CAN ONLY BE CASHED AT THE BROAD STREET POST OFFICE. THE BROAD STREET POST OFFICE WILL REMAIN OPEN DURING LOCKDOWN, BUT PLEASE CALL THEM ON 616616 TO CHECK THEIR OPENING TIMES. YOU WILL NEED TO PRODUCE PHOTOGRAPHIC IDENTITY TO CONFIRM WHO YOU ARE.

 

Contact us at:

EMAIL: This email address is being protected from spambots. You need JavaScript enabled to view it.
Telephone: 737555 / 07700 320501/ 07700 320500 / 07700 320497

 

Emergency assistance

If you or someone you know needs to make an application for emergency funding, please email or call us and we will get back to you to discuss your situation. If necessary, we will post or email you an application form.

Anyone needing additional help or financial assistance should call the Government helpline on 445566 or contact their Parish Hall, where they will be directed to the support they need.