Important information for members

IMPORTANT CHANGES TO THE OPERATION OF OUR EXISTING SERVICE

TO COMPLY WITH THE LATEST COVID-19 RESTRICTIONS, WE WILL BE OPERATING ON AN APPOINTMENT-ONLY BASIS. PLEASE ENSURE YOU WEAR A MASK OR YOU WILL NOT BE ADMITTED.

IF YOU DO NOT HAVE AN APPOINTMENT, DO NOT VISIT THE OFFICE.

WE HAVE ALSO SUSPENDED OUR OFFICE TELEPHONE NUMBER. IF YOU NEED ASSISTANCE, PLEASE CALL 07700 320501 OR EMAIL This email address is being protected from spambots. You need JavaScript enabled to view it. CALLS WILL ONLY BE ANSWERED DURING NORMAL OFFICE HOURS, TUESDAY TO FRIDAY, FROM 9.30AM TO 12.30PM. DO NOT CALL US ON 737555.

PLEASE BE PATIENT, WE CAN ONLY DEAL WITH ONE CALLER AT A TIME.

THE COUNTER SERVICE WILL REMAIN CLOSED UNTIL FURTHER NOTICE. WE WILL UPDATE OUR MEMBERS WHEN THIS IS LIKELY TO BE REINSTATED.

IN THE MEANTIME, WE WILL CONTINUE TO PROCESS ALL REGULAR DAILY, WEEKLY AND MONTHLY TRANSACTIONS AND TO RESPOND TO MEMBERS’ REQUESTS RECEIVED BY EMAIL, POST AND TELEPHONE.

IF YOU NEED TO MAKE A CHANGE TO YOUR REGULAR PAYMENTS, PLEASE GIVE US AS MUCH NOTICE AS POSSIBLE.

EMAIL: This email address is being protected from spambots. You need JavaScript enabled to view it. Telephone: 07700 320 501 (9.30am to 12.30pm)